- Contact Details
- If you need to contact us for any reason you can use the following methods: Tel: 0845 838 2166, Fax: 0845 838 2177, email: email@example.com, Post: Equip Logistics Ltd, 56-58 Westfield Lane, Mansfield, Nottinghamshire, NG19 6AQ
- Shipping & Delivery
- Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature.
This is to ensure that if necessary, a claim can be made against the courier.
Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.
If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the items, then contact us immediately at firstname.lastname@example.org or call customer services on 0845 838 2166 (national rate call) stating the reason for refusal. We will then resolve the problem in the best and quickest means possible.
When an item is dispatched we aim to deliver within 3 working days, although the majority of our orders are received next working day.
- Privacy & Security
- Returns & Replacements
- You may return new, unopened items sold by Equip Logistics within 30 days of delivery for a full refund. You must notify us of any damage or errors with your delivery within 7 days in writing. All Items should be returned in their original packaging. We will cover the return carriage costs if the return is a result of our error. Once we have received your return it will be checked for validity and we will then notify you via e-mail of your refund once we've processed the returned item.
- Delivery Charges
- All orders over £65 are free delivery, orders below this amount will be charged at £5.00 per order to cover postage and packaging. This charge is per order, regardless of the number of items ordered. Our delivery charges relate to Mainland UK orders only, for other areas please contact us.