Customer Service
- Contact Details
- If you need to contact us for any reason you can use the following methods: Tel: 0845 838 2166, Fax: 0845 838 2177, email: info@equiplogistics.com, Post: Equip Logistics Ltd, 56-58 Westfield Lane, Mansfield, Nottinghamshire, NG19 6AQ
- Shipping & Delivery
- Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature.
This is to ensure that if necessary, a claim can be made against the courier.
Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition.
If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the items, then contact us immediately at orders@equiplogistics.com or call customer services on 0845 838 2166 (national rate call) stating the reason for refusal. We will then resolve the problem in the best and quickest means possible.
When an item is dispatched we aim to deliver within 3 working days, although the majority of our orders are received next working day. - Privacy & Security
- Equip Logistics Ltd are committed to protecting your privacy and will only use the information that we collect from you lawfully (in accordance with the Data Protection Act 1998). We do not use 'spam' which we define as random emails to personal email addresses where the recipient has not been a customer of ours. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. Equip Logistics Ltd use a secure server (SSL) to ensure that your credit card details are protected against fraudulent use while on our site. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. If for any reason your information is used to make fraudulent purchases, your bank or credit card company may not hold you accountable for any more than £50.00 of fraudulent purchases. Additionally, Equip Logistics Ltd will reimburse you up to the full £50.00 of fraudulent charges you could be held liable for if the fraud occurred through no fault of your own as a result of information being passed across our secure server. We also support the 3D Secure system to protect cardholders details from misuse.
- Returns & Replacements
- You may return new, unopened items sold by Equip Logistics within 30 days of delivery for a full refund. You must notify us of any damage or errors with your delivery within 7 days in writing. All Items should be returned in their original packaging. We will cover the return carriage costs if the return is a result of our error. Once we have received your return it will be checked for validity and we will then notify you via e-mail of your refund once we've processed the returned item.
- Delivery Charges
- All orders over £65 are free delivery, orders below this amount will be charged at £5.00 per order to cover postage and packaging. This charge is per order, regardless of the number of items ordered. Our delivery charges relate to Mainland UK orders only, for other areas please contact us.
