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Customer Service

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Images

All images are for illustrative purposes only, if you are unsure about a product or it's suitability for your intended application it is advised that you contact us for advice.

Shipping & Delivery Advice
Upon delivery of goods please check the packaging carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature. This is to ensure that if necessary, a claim can be made against the courier. Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition. If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the item(s), then contact us immediately at orders@equiplogistics.com or call Customer Service on 01623 858322 stating the reason for refusal.
Privacy & Security
Equip Logistics are committed to protecting your privacy and will only use the information that we collect from you lawfully (in accordance with the Data Protection Act 1998). We do not use 'spam' which we define as random emails to personal email addresses where the recipient has not been a customer of ours. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. Equip Logistics use a secure server (SSL) to ensure that your credit card details are protected against fraudulent use while on our site. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. If for any reason your information is used to make fraudulent purchases, your bank or credit card company may not hold you accountable for any more than £50.00 of fraudulent purchases. Additionally, Equip Logistics will reimburse you up to the full £50.00 of fraudulent charges you could be held liable for if the fraud occurred through no fault of your own as a result of information being passed across our secure server. We also support the 3D Secure system to protect cardholders details from misuse.
Returns & Replacements
If you need to return something, you must contact us before returning to obtain a RETURNS NUMBER and the correct returns address.  You must notify us of any damage or errors within 7 working days in writing. All Items should be returned in their original packaging. We will cover the return carriage costs if the return is a result of our error. If you wish to return an item for any other reason you must contact us within 14 days of receipt, you will be liable for any carriage charges incurred for the return of that item, as per the Consumer Contracts Regulations.  Once we have received your return it will be checked for validity and we will then issue a refund via your original payment method. 

 Warranties
 

Armorgard
(i) Except in relation to any gas strut or lock forming part of the Goods, the Seller warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in workmanship for a period of 12 months from delivery.
(ii) All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract. Unless otherwise agreed, the Seller gives no warranty as to the fitness of the Goods for any purpose specified by the Seller (including compliance by the Buyer with any legislative or industry requirements applicable to the Buyer, which shall remain the Buyer's sole responsibility).
(iii) The Seller shall not be liable for a breach of the warranty in condition 10.1 if :
     (a) defect arises because the Buyer failed to follow the Seller’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice.
     (b) Buyer alters or repairs the Goods without the written consent of the Seller.
     (c) defect arises from fair wear and tear, wilful damage, negligence, abnormal working conditions or misuse.
(iv) Subject to conditions (iii) and (v) and the Seller's right to examine such Goods, if any of the Goods do not comply with the warranty in condition 10.1, the Seller’s liability shall be limited (at the Seller’s option) to the repair or replacement of such Goods (or the defective part) or the refund of the price of such Goods.
(v) If the Seller so requests, the Buyer shall, at the Seller’s expense, return the Goods or the defective part to the Seller. Any Goods replaced will belong to the Seller and any repaired or replacement Goods will be guaranteed on these terms for the unexpired portion of the 12 month period referred to in condition (i).

Belle
(i) The Company shall at its option either repair or replace free of charge any item which fails within twelve months from the date of delivery where it is shown to the Company’s reasonable satisfaction that such failure results from the Company’s faulty design, workmanship or material and provided further that in respect of parts not of the Company’s own manufacture, the Company gives to the Customer only such guarantee as the manufacturer gives to the Company. The repaired or replacement part shall be supplied free of charge but the Company’s liability as to delivery and fitting or other expenses shall be limited to carriage paid in the U.K. or F.O.B. U.K. port. The defective part shall become the property of the Company and shall be held to its order.
(ii) Save as is provided in paragraph (i) above, and save in respect of death or personal injury arising from the negligence of the Company, its employees or agents, the Company’s liability for any claim or claims for direct, indirect or consequential injury, loss or damage (including loss of profit arising out of or in connection with any defect in the Goods or any act, omission, neglect or default (whether or not the same constitutes a fundamental breach of the contract or breach of a fundamental term thereof) of the Company its employees or agents in the performance by the Company of its obligations under the contract shall be limited to (twice) the contract value or the sum of (five thousand) pounds whichever shall be the lesser.
(iii) Except as expressly provided in these Conditions of Sale the Company shall be under no liability whatsoever to the Customer (whether in contract or in negligence) and all other conditions, warranties or obligations whether express or implied by law, trade custom, practice or otherwise are hereby excluded.
(iv) Except where the customer is able to prove that the Company was guilty of any negligence or breach of contract giving rise to a claim hereunder the Customer shall indemnify the Company in respect of any liability which the Company may incur whether by way of court proceedings or by bona fide out of court settlement as a result of any claim against the Company under Part 1 of the Consumer Protection Act 1987 or otherwise.
(v) The Customer shall take all steps necessary to ensure that all safety instructions and advice supplied by the Company in relation to the Goods are passed on to the end user and will ensure so far as it is able to do so that the Goods are used only in accordance with the Company’s recommendations as to safety and in any event in accordance with the Company’s operating instructions.

C-SCOPE
New products are guaranteed against defects in materials and workmanship for 3 years (hire equipment 1 year). 
Warranty Conditions
(i) The warranty applies in the UK only;
(ii) Proof of purchase is required to claim under this warranty;
(iii) The product must be returned, carriage and taxes paid, to CScope or a UK destination specified by CScope for inspection/repair;
(iv) The warranty is for repair or replacement of the defective product at CScope's sole discretion;
(v) Products more than 30 days old may be replaced with refurbished products that is functionally equivalent to new;
(vi) Cscope's liability shall not exceed the purchase price of the warranted product;
(vii) In no event will CScope be liable for any direct, indirect, consequential or punitive damages arising from the use, or non-availability of the warranted product;
(viii) CScope will not be responsible for loss or erasure of data stored in products at any time;
(ix) CScope will not be responsible for transportation costs and risks associated with transportation of the product.
The warranty does not cover:
(i) Maintenance or replacement of parts subject to wear and tear, for example connection leads;
(ii) Consumables such as batteries;
(iii) Damage or changes to the product as a result of misuse;
(iv) Products that have been subject to impact, corrosion, battery leakage, fire, liquid exposure, chemical exposure, flood, excessive heat, radiation, excessive vibration, lightning and other electrostatic discharges;
(v) Failure to use the product in accordance with the user manual;
(vi) Failure to maintain the product in accordance with CScope instructions on proper maintenance;
(vii) Use of the product with accessories, peripheral equipment and other products not supplied by CScope;
(viii) Products subject to tampering (including products opened where there are no user serviceable parts);
(ix) Products that have been altered by unauthorised persons.
After the expiry of the warranty, CScope authorised support centres will ensure that the equipment is maintained to specification.

Defender
(i)  If any goods or services are defective due to defective workmanship or material, we shall (at our option) repair or replace such goods (or the defective part) or rectify the defective service or refund the price of such defective goods or services at the pro rata contract rate provided that:
     (a) you give us written notice of the defect within seven days of the date of delivery or completion of the services or, in the case of a defect which is not discoverable upon reasonable examination. within seven days of the time when you discover or ought to have discovered the defect (and in any event within twelve months from the date of delivery or completion of the services).
     (b) we are given a reasonable opportunity after receiving notice to examine such goods and/or services and (if asked to do so by us) you return such goods to our place of business for the examination to take place there.
     (c) you do not make any further use of such goods after giving such notice.
     (d) the defect is not due to wilful damage. negligence (other than ours), fair wear and tear, alteration or repair of such goods without our prior written consent or incorrect storage, application, movement, installation, commissioning, use or maintenance of the goods (other than by us).
     (e) the defect is not due to any act or omission of you, your agents or contractors.
(ii) Our entire liability for defective goods and services is set out in (i) and in particular we shall not be responsible for either the cost of removing the goods from any place where they are installed or fixed (or making good the place after removal) or for the cost of installing or fixing any repaired or replacement goods unless due to our defective service.
(iv) On request, we will provide information about any manufacturers guarantee offered and available to you in respect of the goods but we are not
legally responsible for any obligation under manufacturer's guarantees. Where the goods contain a warranty or guarantee offered by us please refer
to the special conditions applicable on our website or available upon request.
(v) Save as expressly set out in these terms, all warranties and other terms implied by statute or common law (save for the term implied as to title)
are, to the fullest extent permitted by law, excluded from the contract.
(vi) Our total liability in contract (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise. arising in
connection with the performance or contemplated performance of the contract shall be limited to the contract price.
(vii) We shall not be liable to you for any pure economic loss, loss of profit, loss of business, depletion of goodwill or loss of anticipated savings, in
each case whether direct, indirect or consequential, or any other indirect losses whatsoever and howsoever caused.
(viii) Nothing in these terms excludes or limits our liability for
     (a) death or personal injury caused by our negligence,
     (b) fraud or fraudulent misrepresentation.
     (c) any other matter which it would be illegal for us to exclude.
(ix) Where goods are manufactured in compliance with any designs, specifications or drawings supplied by you or your customer, you shall indemnify
us against all proceedings. costs, claims, losses or demands in respect of any infringement or alleged infringement of any intellectual property rights
whatsoever of third parties in any part of the world.

Rhino
(i)  If any goods or services are defective due to defective workmanship or material, we shall (at our option) repair or replace such goods (or the
defective part) or rectify the defective service or refund the price of such defective goods or services at the pro rata contract rate provided that:
     (a) you give us written notice of the defect within seven days of the date of delivery or completion of the services or, in the case of a defect which is
not discoverable upon reasonable examination. within seven days of the time when you discover or ought to have discovered the defect (and in any
event within twelve months from the date of delivery or completion of the services).
     (b) we are given a reasonable opportunity after receiving notice to examine such goods and/or services and (if asked to do so by us) you return such
goods to our place of business for the examination to take place there.
     (c) you do not make any further use of such goods after giving such notice.
     (d) the defect is not due to wilful damage. negligence (other than ours), fair wear and tear, alteration or repair of such goods without our prior
written consent or incorrect storage, application, movement, installation, commissioning, use or maintenance of the goods (other than by us).
     (e) the defect is not due to any act or omission of you, your agents or contractors.
(ii) Our entire liability for defective goods and services is set out in (i) and in particular we shall not be responsible for either the cost of removing the goods from any place where they are installed or fixed (or making good the place after removal) or for the cost of installing or fixing any repaired or replacement goods unless due to our defective service.
(iv) On request, we will provide information about any manufacturers guarantee offered and available to you in respect of the goods but we are not
legally responsible for any obligation under manufacturer's guarantees. Where the goods contain a warranty or guarantee offered by us please refer
to the special conditions applicable on our website or available upon request.
(v) Save as expressly set out in these terms, all warranties and other terms implied by statute or common law (save for the term implied as to title)
are, to the fullest extent permitted by law, excluded from the contract.
(vi) Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise. arising in
connection with the performance or contemplated performance of the contract shall be limited to the contract price.
(vii) We shall not be liable to you for any pure economic loss, loss of profit, loss of business, depletion of goodwill or loss of anticipated savings, in
each case whether direct, indirect or consequential, or any other indirect losses whatsoever and howsoever caused.
(viii) Nothing in these terms excludes or limits our liability for
     (a) death or personal injury caused by our negligence,
     (b) fraud or fraudulent misrepresentation: and
     (c) any other matter which it would be illegal for us to exclude.
(ix) Where goods are manufactured in compliance with any designs, specifications or drawings supplied by you or your customer, you shall indemnify
us against all proceedings. costs, claims, losses or demands in respect of any infringement or alleged infringement of any intellectual property rights
whatsoever of third parties in any part of the world.

Van Guard
All products carry a 12 month warranty against defects.
This does not include:
(i) any defect or failure caused by fair wear and tear;
(ii) wilful damage;
(iii) negligence;
(iv) abnormal working conditions;
(v) failure to follow the instructions (whether oral or in writing);
(vi) misuse or alteration or repair to the product; or
(vii) the defect is so slight that it would be unreasonable to reject them
If you wish to make a claim under the product warranty, please contact Customer Service within 12 months of your purchase. In order to review your claim, we will need written proof of the purchase date, a written description of the defect along with images showing the defect. Once your claim for a defective product has been approved, a replacement product will be sent free of charge using our standard delivery service (usually next working day for mainland UK).

Van Vault
(i)  If any goods or services are defective due to defective workmanship or material, we shall (at our option) repair or replace such goods (or the
defective part) or rectify the defective service or refund the price of such defective goods or services at the pro rata contract rate provided that:
     (a) you give us written notice of the defect within seven days of the date of delivery or completion of the services or, in the case of a defect which is
not discoverable upon reasonable examination. within seven days of the time when you discover or ought to have discovered the defect (and in any
event within twelve months from the date of delivery or completion of the services).
     (b) we are given a reasonable opportunity after receiving notice to examine such goods and/or services and (if asked to do so by us) you return such
goods to our place of business for the examination to take place there.
     (c) you do not make any further use of such goods after giving such notice.
     (d) the defect is not due to wilful damage. negligence (other than ours), fair wear and tear, alteration or repair of such goods without our prior
written consent or incorrect storage, application, movement, installation, commissioning, use or maintenance of the goods (other than by us).
     (e) the defect is not due to any act or omission of you, your agents or contractors.
(ii) Our entire liability for defective goods and services is set out in (i) and in particular we shall not be responsible for either the cost of removing the goods from any place where they are installed or fixed (or making good the place after removal) or for the cost of installing or fixing any repaired or replacement goods unless due to our defective service.
(iv) On request, we will provide information about any manufacturers guarantee offered and available to you in respect of the goods but we are not
legally responsible for any obligation under manufacturer's guarantees. Where the goods contain a warranty or guarantee offered by us please refer
to the special conditions applicable on our website or available upon request.
(v) Save as expressly set out in these terms, all warranties and other terms implied by statute or common law (save for the term implied as to title)
are, to the fullest extent permitted by law, excluded from the contract.
(vi) Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise. arising in
connection with the performance or contemplated performance of the contract shall be limited to the contract price.
(vii) We shall not be liable to you for any pure economic loss, loss of profit, loss of business, depletion of goodwill or loss of anticipated savings, in
each case whether direct, indirect or consequential, or any other indirect losses whatsoever and howsoever caused.
(viii) Nothing in these terms excludes or limits our liability for
     (a) death or personal injury caused by our negligence,
     (b) fraud or fraudulent misrepresentation: and
     (c) any other matter which it would be illegal for us to exclude.
(ix) Where goods are manufactured in compliance with any designs, specifications or drawings supplied by you or your customer, you shall indemnify
us against all proceedings. costs, claims, losses or demands in respect of any infringement or alleged infringement of any intellectual property rights
whatsoever of third parties in any part of the world.
 


 

 


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